Terms & Conditions


Thank you for choosing Floor to your door. Much in the way we want to make it easy for you to purchase great value flooring products, we also want to make these areas of our website easy to use and without any confusing jargon.

By accessing any areas of floortoyourdoor.co.uk the user acknowledges the notices, and agrees to the terms and conditions, set out below. Floor to your door (” Floor to your door”, “Company”, “we”, “us”, “our”) owns and operates the floortoyourdoor.co.uk web site.

When we receive an internet order you will always get an e-mail or phone call from Floor to your door confirming your order placed on our website.

We try our best to process all the orders within a reasonable time frame and according to the delivery options of your choice. If however, goods cannot be delivered within a reasonable time we will phone or e-mail you to advise you of this and, if there is to be a delay, offer an alternative and determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.

1.  Floor to your door & Customers

All orders for goods (the “Goods”) to be supplied by Floor to your door may be (hereinafter referred to as the “Company”) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.

2. Modification of these conditions

These conditions may not be modified or varied unless Floor to your door agrees in writing and Floor to your door will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.

2.1. Floor to your door only accept orders after the goods purchased online have been delivered. The processing of payment and acknowledgement of an online order does not constitute a legally binding contract.

3. Validity of quotations

Quotations from the Company are stated to be open for such time as may be specified in each such quotation and provided it is not withdrawn by the Company in such period it remains capable of acceptance. No binding contract will be created by the acceptance by the Buyer of the Company’s quotation until notice of such acceptance has been given in a purchase order.

4. Settlement terms

Unless otherwise agreed by the Company in writing, accounts are payable in full prior to delivery of the Goods taking place. If the Buyer has exceeded any agreed credit terms, the Company may demand immediate payment of all amounts outstanding from the Buyer to the Company on any account. The Company reserves the right to withdraw credit at any time and demand immediate payment of all monies outstanding.

5. Prices

Unless otherwise agreed in writing all orders are executed subject to prices and any relevant discounts ruling at the date of receipt of the order and any price list of the Company whether published or not will not affect the right of the Company to charge for Goods in accordance with this clause. All prices are subject to the addition of Value Added Tax at the appropriate rate. Payment of the Price quoted and the VAT must be paid at sale, prior to delivery arrangements being made.

6. Passing of Title/Risk

Risk of damage to or loss of the Goods will pass to the Buyer upon delivery.

7. Ownership of the Goods

Ownership of the Goods will not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of the Goods and all other sums which are or which become due to the Company from the Buyer on any account.

8. Descriptive matter, Specifications & Illustrations

All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and intended only to present a general idea of the goods to which they refer and will not form part of the contract. All particulars are provided by the manufacturer.

9. Limitations of Liability

Nothing in these terms and conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s negligence or fraudulent misrepresentation, or the conditions as to title implied by section 12 of the Sale of Goods Act 1979 as amended from time to time.

10. Our Total liability

The Company’s total liability in contract tort (including negligence or breach of statutory duty) misrepresentation or otherwise, arising in connection with the performance of this contract will be limited to the price agreed for the Goods.

11. Legal Construction

Unless otherwise agreed by the Company in writing, these conditions will in all respects be construed and operate as an English contract, in conformity with English Law, and the parties submit to the exclusive jurisdiction of the English courts.

12. Force Majeure

The Company will not be liable to the Buyer in any matter or be deemed to be in breach of this contract because of any delay in performing or any failure to perform any of the Company’s obligations under this contract if the delay or failure was due to any cause beyond the Company’s reasonable control.

13. Clearance items & Special offers

Goods bought from promotional offers that are offered as clearance or end of line will be refundable at the sale price only. If the item is no longer stocked by the Company there will be no material replacement. Credit can be issued against a replacement product.Floor to your door will have no liability (other than imposed by the unfair contract terms act 1977), for any direct injury, loss or damage whatsoever, if the cause thereof lies beyond the reasonable control of the Company. Your statutory rights are not affected by the above exclusions.

14. Buy Now, Search Later Price Guarantee

If you find your Floor to your door basket total cheaper elsewhere (from a genuine, recognised flooring competitor in the United Kingdom) within seven days of your purchase from Floor to your door we will guarantee to refund the difference to you.What you’ll need to make a claim:

14.1. The competitor’s name and store location/website address.

14.2. Competitor quoted products must be able to be purchased online using an accepted payment method such as debit/credit card or PayPal.

14.3. The final basket total as a written quotation on company branded letterhead/e-mail (a website screenshot is not sufficient evidence) from the Floor to your door competitor detailing the relevant information and matching exactly the products contained in your Floor to your door basket/purchase. (To qualify your submission to Floor to your door must be within 7 days of your Floor to your door invoice date).

Please note: Failure to supply any of this information will result in a claim being delayed or denied.

Contacting Floor To Your DoorYou can contact Floor to your door via e-mail: floortoyourdoors@gmail.com or phone: (0)1749 674859

These terms come into effect on April 11th, 2018.