COVID UPDATE - 12th April 2021: We are still delivering to homes & businesses throughout lockdown - More Info
We protect your personal data in strict accordance with the principles of the Data Protection Act (1998) and the European Union Data Protection Framework Directives and only store the data necessary for accounting, marketing, sales, public relations and record keeping in order to maintain and improve the trading relationships between the company and its customers and suppliers.
1. We will never collect sensitive information.
2. The limited personal information which we hold will be held securely in accordance with our internal security policy and the law. All personal information supplied by you will be treated in confidence by Floor to your door company and will not be disclosed to any third parties except where your consent has been received or where permitted by law.
3. To make sure Your personal information remains confidential, we communicate these privacy guidelines to every Floor to your door employee.
4. This Statement is applicable not only to information collected from You during your use of floortoyourdoor.co.uk, but also to all the information we hold on floortoyourdoor.co.uk. We will display a prominent notice on this home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of floortoyourdoor.co.uk, You agree to the terms of this Privacy Statement.
5. Floor to your door welcomes links to this Web site, however, it does not wish to be linked to or from any third-party Web site which contains:
a) any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including, without limitation, any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law, regulation which may be damaging or detrimental to the activities, operations, credibility or integrity ofFloor to your door;
b) any material or information of any kind which promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, harasses or advocates harassment of another person, provides material that exploits people under the age of 18 in a sexual or violent manner, provides instructional information about illegal activities, including, without limitation, the making or buying of illegal weapons;
c) any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights. Floor to your door reserves the right to prohibit or refuse to accept any link to this Web site, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time.
We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our web site: This may also be used by us to collect information about the usage of our web site. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will however stop you from using some of the functions of our web site.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
Generally, our cookies perform up to two different functions:
1. Functionality Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site and recall your customisation preferences.
2. Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
Legal Basis For Processing Your Data
Floor to your door collects and uses customers’ personal data because it is necessary for:• The pursuit of our legitimate interest.• The purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer.• Complying with our legal obligation.Legitimate interest: In certain situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. Examples of legitimate interest include:• Promoting, marketing and advertising our products and services.• Sending promotional communications which are relevant to individual customers.Where we have relied on legitimate interest to send a direct marketing communication, you have the right to opt out of receiving these at any time. Contractual obligations: We require your data to comply with contractual obligations. Examples of contractual obligations include:• Selling and supplying goods to our customers.• Passing details to our third party couriers to deliver your order.• Handling customer contacts, queries, complaints or disputes.Legal compliance: In certain situations, the law requires us to collect and process your data. Examples of legal compliance include:• Protecting customers, employees and other individuals and maintaining their safety, health and welfare.• Complying with our legal and regulatory obligations, such as maintaining records of our sales for VAT purposes.• Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies.• Protecting Bowsports, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Floor to your door.• Effectively handling any legal claims or regulatory enforcement actions taken against Floor to your door
What personal data we collect
We store information that is relevant and necessary for the purpose it was intended.If you have placed an order with us, then we will need to store the following:Full Name, Invoice Address, Delivery Address, Email Address, Phone NumberDate of Birth if purchasing age restricted productsProof of Age and address (Where the law requires it) if purchasing age restricted productsWe also store your order history and account preferences.If you visit our store or car parks, your image may be captured on CCTV.If you wish to purchase an age restricted product we will need to obtain proof of age and will keep a copy of the document you provided.If you send us an email, your email address and email correspondence will be stored.If you have subscribed to our newsletter, your email address will be stored.Other information collected when placing an order with us may include your IP address, browser type, geographical location, time and cookies.Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).We do not store or collect credit/debit card numbers.Our website is not intended for children and we do not knowingly collect data relating to children.
How do we collect it?
The vast majority of personal data is collected when you explicitly give it to us. For example, when you:Create an account on our websiteMake a purchase over the phone, online or in-store Contact us Sign up to our newsletter Engage with us on social media If you engage with us on social media, we may have access to information you have chosen to share with us via your social media settings.When you browse our website, information is collected for statistical analysis. For example, browser type, items added to your shopping basket and geographical location.
What do we use it for?
We use it only for lawful and legitimate reasons. For example, to fulfil your order and to respond to your questions.We operate a CCTV system for security and crime prevention reasons. Your image may be captured if visiting our store or car park.We will only send you marketing information if you have explicitly agreed to receive it, and you can unsubscribe from our marketing activities at any time.We will use your personal data internally to monitor sales trends, to improve our goods and services, and to comply with relevant law.Who do we share it with?It is necessary to share your personal data with third parties to fulfil our obligations to you.For example:Your data will be shared with third party logistics companies to deliver your order.Your name and address may be shared with a company to verify a suspected fraudulent transaction.We may be required to share your information with the police, or other regulatory body should a request be made.In all cases it will be only with trusted third parties and only for the exact purpose it was intended for.
How do we keep it secure?
We know your personal data is sensitive and we take precautions to protect it.Your personal data is password protected with restricted access granted only to the appropriate Floor to your door employees.We do not store any credit or debit card numbers. All payment processing is done by a third party, such as Sagepay or Paypal.The whole of our website is secured with ‘SSL’ encryption technology.We regularly review our security measures and take all reasonable precautions to keep your data secure.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
How long do we keep it for?
We keep your data for as long as we have a relationship with you.In some cases we are required to keep your information for minimum periods. For example, HMRC law requires us to maintain financial records for a minimum of 6 years.
Your rights and how to exercise them
New GDPR regulations give you the right to request the information we hold on you as well as your right to have your personal data removed.Right to Access: If you need to know what information we hold on you, please contact us.Right to Correct: If the information we hold on you is incorrect, and you wish it to be corrected, please contact us.Right to be Forgotten: If you wish for the information we hold on you to be deleted, please contact us. This is not always possible if, for legal or regulatory reasons, we are obliged to maintain records.Any questions about how Bowsports uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by the following means:Phone us: 01749 674859.Email us: email@example.com.